Shipping

 

Thank you for shopping at Alpha Creations! This Shipping Conditions policy outlines the terms and conditions that govern the shipment of your orders placed with us.

 

1. Processing Time

Orders are typically processed and shipped within 3-5 business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods.

 

2. Shipping Rates and Methods

Shipping rates are calculated at checkout based on the weight of the items purchased and the shipping method selected. We reserve the right to change shipping rates at any time without prior notice.

Courier takes 2-4 days NZ wide. For rural delivery, please allow a further 1-3 days. We say allow around 1-2 week as its very hard to control freight company’s & delays.

 

3. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with tracking information. Please note that it may take up to 24 hours for tracking information to become available.

 

4. Shipping Restrictions

We currently ship to addresses within New Zealand and select international locations. Please ensure that the shipping address provided is accurate and complete. We do not ship to P.O. boxes.

 

5. Customs and Import Taxes

For international orders, customs duties, taxes, and fees may apply. These charges are not included in the shipping fees and are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

 

6. Delivery Issues

If you have not received your order within the specified delivery timeframe, please contact us at info@alphacreationsnz.com  with your order number. We will investigate the issue promptly and provide you with a resolution.

 

7. Lost or Damaged Shipments

We are not liable for any lost or damaged shipments once they have been handed over to the shipping carrier. However, we will work with you and the carrier to resolve any shipping issues to the best of our ability.

 

8. Shipping Promotions

From time to time, we may offer free shipping promotions. These promotions apply to standard shipping within New Zealand unless otherwise specified. Additional charges may apply for express or international shipping.

 

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Conditions policy at any time without prior notice. Any changes will be effective immediately upon posting to this page.

 

10. Contact Us

If you have any questions about our Shipping Conditions policy, please contact us at info@alphacreationsns.com .