Return Policy
Thank you for shopping at Alpha Creations. We aim to ensure your satisfaction with every purchase. Please review our return policy below for details on how to proceed with returning defective products.
1. Defective Product Returns
You may return defective products within 7 days of delivery for a full refund or replacement. Here are the steps to initiate a return:
- Return Condition: The defective product must be returned to Alpha Creations at the buyer's expense and in as-new condition.
- Inspection: Upon receipt, the product will be inspected to verify the defect.
- Refund or Replacement: Based on the inspection, we will either issue a refund to your original payment method or send a replacement product.
2. Return Process
To return a defective item, please follow these steps:
- Contact Us: Please contact us at Alpha Creations with your order number and details about the product you wish to return due to defects.
- Response: We will respond promptly with instructions on how to return the item(s) from your order.
- Return Shipping: Ensure the product is securely packaged and shipped to Alpha Creations at your expense. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
3. Refund Processing
- Timing: Refunds will be processed as quickly as possible, generally within 10 working days from the date we receive the defective product.
- Notification: You will be notified via email once your return has been processed.
4. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
Alpha Creations
743 Ngaumu Road, RD10, Masterton, 5890
Email: info@alphacreationsnz.com / alphacreationsnz@gmail.com